Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern the use of the website, booking system, payment links, and mobile teeth whitening services provided by Bali Teeth Whitening (“we”, “us”, “our”).

By accessing our website, making a booking, submitting a payment, or receiving our services, you agree to these Terms.

Our services are provided in Bali, Indonesia, and these Terms are governed by the laws of the Republic of Indonesia.

2. Business Information

Business Name: Bali Teeth Whitening
Email: info@baliteethwhitening.com
Phone / WhatsApp: +6282190259729
Business Address: Gg. Kadal No.21, Dauh Puri Klod, Kec. Denpasar Bar., Kota Denpasar, Bali 80114
Website: baliteethwhitening.com
Operating Hours: 10am-9pm

3. Services Provided

We provide mobile cosmetic teeth whitening services at customer-selected locations in Bali, including hotels, villas, private residences, and approved commercial premises.

Our services are cosmetic beauty services only. We do not provide dental treatment, dental diagnosis, medical advice, or clinical dental procedures.

Our services may include:

Individual teeth whitening appointments.
Couples teeth whitening appointments.
Group teeth whitening appointments.
Bridal, event, or hotel/villa group bookings.
Other related cosmetic whitening services listed on our website.

The exact service inclusions, price, duration, and appointment details will be shown before payment is made.

4. Eligibility and Customer Suitability

Customers must be at least 18 years old to book or receive our services.

Our services may not be suitable for all customers. You must inform us before your appointment if you:

Are pregnant or breastfeeding.
Are under dental treatment.
Have untreated cavities, gum disease, mouth ulcers, or oral infections.
Have crowns, veneers, implants, bonding, bridges, dentures, or other dental restorations.
Have a history of strong tooth sensitivity.
Have allergies or known reactions to whitening products.
Have recently had dental surgery or oral trauma.

Dental restorations such as crowns, veneers, implants, bonding, and fillings do not whiten in the same way as natural teeth. We will explain this where relevant, but we are not responsible for colour differences caused by pre-existing dental work.

We reserve the right to refuse or postpone service if we reasonably believe the service may be unsuitable, unsafe, or inappropriate for the customer.

5. Customer Responsibilities

You agree to:

Provide accurate booking, contact, and location details.
Be available at the confirmed appointment time and location.
Provide safe and reasonable access to the appointment location.
Inform us of any oral health concerns, sensitivity, restorations, allergies, or relevant medical conditions before treatment.
Follow pre-care and aftercare instructions provided by us.
Treat our staff respectfully and provide a safe environment for service delivery.

We may refuse service if our staff are exposed to unsafe, abusive, unhygienic, or inappropriate conditions.

6. Bookings and Appointment Confirmation

Bookings are subject to availability.

A booking is only confirmed once:

We have accepted the appointment request; and
Required payment or deposit has been successfully received.

We may contact you by WhatsApp, SMS, email, or phone to confirm booking details.

If we cannot confirm your location, appointment details, or suitability for service, we may delay, reschedule, or cancel the booking.

7. Pricing and Payment

All prices will be clearly displayed or quoted before payment.

Prices may vary depending on:

Service type.
Number of customers.
Location.
Appointment time.
Group size or promotional offer.
Any agreed travel surcharge or special request.

Payments may be processed using Xendit or another approved payment provider. By paying through a payment link or online checkout, you agree to the payment provider’s applicable terms and processing rules.

We do not store your full card details or sensitive payment credentials on our website.

8. Travel and Mobile Service Conditions

As a mobile service, we travel to the location provided by the customer.

You are responsible for ensuring that:

The address is correct and accessible.
The location is safe and suitable for service delivery.
Any hotel, villa, building, or security access requirements are arranged before our arrival.
There is a clean and appropriate area for the appointment.

Delays caused by incorrect addresses, restricted access, customer unavailability, or unsuitable appointment conditions may be treated as late cancellation or no-show under these Terms.

9. Late Arrival, No-Show, and Access Issues

If you are not available at the agreed appointment time, we will attempt to contact you using the details provided.

If we cannot access the location or commence the service within 15 minutes of the appointment time due to customer delay, incorrect address, lack of access, or no response, we may treat the appointment as a no-show.

No-shows may result in forfeiture of the booking fee or deposit, unless otherwise required by applicable Indonesian law.

10. Customer Cancellations and Rescheduling

You may request to cancel or reschedule your appointment by contacting us through the contact details listed in these Terms.

Our cancellation and rescheduling rules are:

More than 24 hours before appointment: You may reschedule once at no additional charge, subject to availability, or request a refund in accordance with our Refund and Return Policy.
Less than 24 hours before appointment: Cancellations may be non-refundable. Rescheduling may be offered at our discretion, subject to staff availability and travel arrangements.
No-show or failure to provide access: The booking may be non-refundable.
Group bookings: Special cancellation rules may apply depending on group size, travel arrangements, and staff allocation. These will be communicated before payment where applicable.

11. Cancellations by Us

We may cancel or reschedule an appointment if:

Staff are unavailable due to illness, emergency, or safety concern.
Severe weather, transport disruption, or force majeure prevents attendance.
The appointment location is unsafe, inaccessible, or unsuitable.
The customer appears unsuitable for treatment based on disclosed information or visible oral health concerns.
Payment has not been completed or cannot be verified.

If we cancel and cannot provide a suitable alternative appointment, you will be entitled to a refund for the amount paid for the cancelled service.

12. Refunds

Refund eligibility, timelines, and exclusions are set out in our separate Refund and Return Policy, which forms part of these Terms.

Approved refunds will be processed using the original payment method where possible. Refund timing may depend on the relevant bank, card issuer, e-wallet, payment provider, or payment channel.

13. Results and Service Expectations

Teeth whitening results vary between customers.

Results may be affected by:

Natural tooth shade.
Enamel condition.
Age.
Diet and staining habits.
Smoking or vaping.
Oral hygiene.
Previous whitening history.
Crowns, veneers, implants, fillings, bonding, or other dental work.

We will provide the service with reasonable care and skill, but we do not guarantee a specific shade result or permanent whitening outcome.

Temporary tooth sensitivity or gum irritation may occur. Customers must inform us immediately if they experience discomfort during the appointment.

14. Health, Safety, and Service Limitations

Our service is cosmetic and non-dental. We do not diagnose or treat oral health conditions.

You should seek advice from a licensed dentist or healthcare professional before booking if you have concerns about your dental health, oral sensitivity, medical conditions, or suitability for cosmetic whitening.

We will take reasonable care to provide the service safely and professionally. However, we are not responsible for issues caused by:

Undisclosed dental conditions.
Undisclosed allergies or sensitivities.
Failure to follow aftercare instructions.
Pre-existing dental work that does not respond to whitening.
Customer misuse of any product or instruction.

This clause does not exclude liability where such liability cannot be excluded under applicable Indonesian law.

15. Liability

We are responsible for providing services with reasonable care, skill, and professionalism.

To the extent permitted by Indonesian law, our liability is limited to the amount paid by the customer for the specific service giving rise to the claim.

Nothing in these Terms excludes or limits our liability for:

Fraud or intentional misconduct.
Gross negligence.
Personal injury caused by our proven negligence.
Any liability that cannot legally be excluded under Indonesian law.

Customers remain responsible for providing accurate information and following reasonable instructions before, during, and after the appointment.

16. Complaints and Service Issues

If you are dissatisfied with our service, you must contact us within 48 hours of the appointment and provide:

Full name.
Booking date and time.
Contact details.
Description of the issue.
Photos or supporting evidence where relevant.

We will review complaints fairly and respond within 5 business days where possible.

Depending on the circumstances, we may offer clarification, aftercare guidance, partial refund, full refund, or another reasonable remedy.

17. Promotions, Discounts, and Group Offers

Promotions, discounts, and group offers may be subject to additional conditions.

Promotional pricing cannot be exchanged for cash and may not be combined with other offers unless stated.

We reserve the right to correct obvious pricing errors before accepting a booking.

18. Website Content

We aim to keep website information accurate and up to date. However, service details, pricing, operating hours, and availability may change.

If there is a difference between website information and a confirmed written quote or booking confirmation, the written confirmation will apply.

19. Privacy and Customer Information

We collect and use customer information for booking, payment, customer support, service delivery, and compliance purposes.

Customer information may be shared with payment processors, booking tools, staff, or service providers only where necessary to complete the transaction or provide the service.

We will handle personal information in accordance with applicable Indonesian data protection laws.

20. Prohibited Conduct

You must not:

Make fraudulent bookings or payments.
Provide false information.
Abuse, threaten, or harass our staff.
Request services in unsafe or unlawful locations.
Misuse our website, booking system, or payment links.
Copy our website content, branding, or materials without permission.

We may refuse service, cancel bookings, or report unlawful conduct where appropriate.

21. Force Majeure

We are not liable for delay or failure to perform caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruption, government restrictions, illness, power outages, internet failures, civil unrest, or other emergencies.

Where possible, we will offer rescheduling or another reasonable solution.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Indonesia.

If a dispute arises, both parties agree to first attempt to resolve the matter in good faith through direct communication.

If the dispute cannot be resolved, it may be referred to the appropriate court, authority, or dispute resolution body in Indonesia, subject to applicable law.

23. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on our website. Continued use of our website, booking system, or services after updates are published means you accept the revised Terms.

24. Contact Information

For questions, cancellations, refunds, complaints, or support, please contact:

Bali Teeth Whitening